Total Quality Management (TQM)

What is total quality management?

Total Quality Management

Meaning of total quality management: РTotal Quality Management is a comprehensive and structured organization management approach that focuses on continuous quality improvement of products and services using continuous feedback. Joseph Juran was one of the founders of Total Quality Management just like  William E. Like Deming.

Principles of Total Quality Management

Benefits of Total Quality Management

Principle 1. Customer Focus

All organizational activities are directed towards the production of goods and services that will meet current and future customer needs. Being aware of and always satisfying customer requirements is an integral part of Total Quality Management.

Principle 2. Leadership

There should be good and effective leaders in the organization who provide unity of action and direction to all the people working in the organization. Leaders must strive for organizational efforts to achieve overall goals.

Principle 3. Involvement of people

Structures, systems and technologies themselves do not provide quality until the people running the organization fully exploit their capabilities to work for the progress and benefits of the organization. Until people understand what to do, how to do and get feedback on their performance, they cannot be encouraged to take responsibility for the quality of their work. More people’s participation will increase customer satisfaction.

Principle 4. Process Approach

When resources and activities are managed as a process, organizational goals can be achieved. “A process is a combination of methods, materials, manpower and machines that, taken together, produces a product”. Quality improvement is aimed at reducing the variations between different processes by eliminating the causes of variations and bringing the process under control.

Principle 5. Approach to System Management

An organization should be seen as a system with a set of interrelated activities that connect the internal organizational environment to its external environment and help to achieve the goals efficiently in terms of quality products.

Principle 6. Continuous Improvement

TQM is not an end. This is the path to achieving the end, improving quality. It is a continuous process of incremental change that aims to improve the operational efficiency of the organization according to the competitors’ policies and improvement in customer requirements.

Principle 7. Factual Approach to Decision Making

Managers must know their current quality standards to improve on them. The decision to reform depends on the available information and its dissemination to all concerned and, therefore, it is essential that managers have accurate and accurate information available through effective information systems.

Principle 8. Mutually beneficial supplier relationship

The organization and its suppliers must work to each other’s mutual benefit to provide value to the overall organizational activities.

Features of Total Quality Management

  • Customer-oriented total quality management focuses on customer satisfaction through creation of superior quality products and services at low cost.
  • Employee participation and empowerment teams focus on quality improvement projects and employees are empowered to serve the reception of customers.
  • Organization: wide total quality management includes every department or department.
  • Continuous Improvement Quality improvement is a never ending journey.
  • Strategic Focus Quality is seen as a strategic, competitive weapon.
  • Process Management: –Total Quality Management adopts the concept of prevention through process management. Changes in corporate culture TOM include the creation of a work cut conducive to quality improvement.

Benefits of TQM

TQM has many advantages. It enables organizations to:

  • Achieve high profitability and increase market share.
  • Improve customer satisfaction.
  • Improve organizational productivity.
  • Improve employee morale and job satisfaction.
  • Create a positive work culture.
  • Systematic problem solving and decision making through project teams.
  • Improving teamwork.
  • Create a conducive consistency for continuous improvement.

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